Your use of Mentrgram's products, software, services and websites (referred to collectively as the “Services” in this document) is subject to the terms of a legal agreement between you and Mentrgram. Please read the following terms and conditions very carefully as your use of services is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services, you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to "you", "User", “Visitor” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, and "we", "us" and "our" shall mean Mentrgram.com and its affiliates.
Accordingly, mentrgram.com provides no guarantees, implied warranties, or assurances of any kind, and will not be responsible for any interpretation made or use by the recipient of the information.
Moreover, mentrgram.com and Mentrgram app is not a registered firm. It is a product of Mentrlynk Technologies Private Limited. All the transaction and gathered data is / will be accessed by Mentrgram.
These Terms of Use govern your use of Services offered through https://mentrgram.com (“Site”). You agree to access "the site", subject to the terms and conditions of use as set out here. You may not use the Services if you do not accept the Terms.
Mentrgram.com may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.
You can accept the Terms by:
Mentrgram.com reserves the right to suspend/cancel, or discontinue any or all channels, products or service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice. Any such modifications or alterations shall be notified at the website and all users must comply with the new terms and conditions.
You understand and agree that if you use the Services after the date on which the Terms have changed, Mentrgram will treat your use as acceptance of the updated Terms.
For certain services such as email, personal web pages, etc. registration by the visitor is required. To register for these services, you have to open an account by completing the registration process (i.e. by providing us with current, complete and accurate information as prompted by the applicable registration form). You will also choose a password and username which will be your email id. You are entirely responsible for maintaining the confidentiality of your password and account. By registering, you agree to the following terms in addition to any other specific terms which shall be posted at an appropriate location of the Site.
To access these services, you will be asked to enter your User Name and Password, as chosen by you during your registration. Therefore, we do not permit any of the following:
If Mentrgram.com reasonably believes that an account and password is being used/misused in any manner, Mentrgram.com shall reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.
Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Mentrgram.com immediately of any unauthorized use of your account or any other breach of security. Mentrgram.com will not be liable for any loss that you may incur as a result of someone else using your password or account. However, you could be held liable for losses incurred by Mentrgram.com or another party due to someone else using your account or password.
You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services. Accordingly, you agree that you will be solely responsible to Mentrgram for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify Mentrgram immediately at info@mentrgram.com
The User hereby consents, expresses and agrees that he/she has read and fully understands the Privacy Policy of Mentrgram.com in respect of the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.
Part of the Site contains advertising information or promotion material or other material submitted to Mentrgram by third parties. Responsibility for ensuring that material submitted for inclusion on Mentrgram complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Mentrgram.com found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We will not be responsible or liable for any claim, error, omission, inaccuracy in advertising material or any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website. Mentrgram reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Site will be subject to these terms and conditions.
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
If a user violates any of the above terms, their account will be suspended immediately without prior notice.
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Mentrgram.com.
Mentrgram.com reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.
Mentrgram.com reserves the right to charge listing/advertising/product usage fees as well as transaction fees based on certain completed transactions using the Mentrgram.com Services. Mentrgram.com further reserves the right to alter any and all fees from time to time, without notice. The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Mentrgram.com Services.
All our services are online. No physical delivery will be carried out for any of the services purchased. Users will get an email once a service is purchased with instructions on how to go about availing them on the website. Our team of experts will assist you in providing a hassle free user experience.
Mentrgram.com has endeavoured to ensure that all the information on the Website is correct, but Mentrgram.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Mentrgram.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: the use or the inability to use the Services;
unauthorized access to or alteration of the user's transmissions or data; any other matter related to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website or service. Neither shall Mentrgram.com be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Mentrgram.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Mentrgram.com's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
You agree to indemnify, defend and hold harmless Mentrgram.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Mentrgram.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms and for all the activities that occur through your account.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the website. Mentrgram.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to info@mentrgram.com
Registration to the forum under Mentrgram.com is free. We do insist that you abide by the rules and policies detailed below. Although the administrators and moderators of Mentrgram.com will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, Mentrgram.com will not be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws.
Mentrgram.com reserves the right to remove, edit, move or close any thread for any reason. You agree that Mentrgram may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
The Terms will continue to apply until terminated by either you or Mentrgram as set out below. If you want to terminate your legal agreement with Mentrgram, you may do so by (a) notifying Mentrgram at any time and (b) closing your accounts for all of the Services which you use, where Mentrgram has made this option available to you. Your notice should be sent, in writing, to Mentrgram’s address which is set out at the beginning of these Terms.
Mentrgram may at any time, terminate its legal agreement with you if: you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or Mentrgram is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or the partner with whom Mentrgram offered the Services to you has terminated its relationship with Mentrgram or ceased to offer the Services to you; or the provision of the Services to you by Mentrgram is, in Mentrgram’s opinion, no longer commercially viable. When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Mentrgram have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of Indemnification and Governing Law shall continue to apply to such rights, obligations and liabilities indefinitely.
At Mentrgram, we strive to provide seamless mentorship services. By using our platform, you agree to the following terms regarding refunds and cancellations:
General Refund Policy:
All purchases of mentorship sessions are final, and no refunds or exchanges are permitted once a session is completed. However, if a transaction results in a charge to your payment method without the delivery of services due to a technical error or other issue on our end (e.g., the session was not delivered or the mentor was unavailable), you may request a refund.
Process for refunds
To request a refund, email us at info@mentrgram.com or the email listed on our Contact Us page within 7 days of the transaction. Upon receipt of your email, we will investigate the issue. If it is confirmed that the service was not delivered, a full refund will be processed. Refunds will be credited to the original payment method used, typically within 7 working days of confirmation. Depending on your payment provider, it may take an additional 3-21 business days for funds to reflect in your account. Refunds are subject to applicable service charges and taxes.
Automatic Refund for Unaccepted Session Requests
If a mentee requests a session at a specific time and the mentor does not accept the request at least 2 hours prior to the requested time, the session will be automatically cancelled, and a full refund will be issued to the mentee.
Non-Refundable Scenarios
Cancellations and Rescheduling
For refund-related concerns or support, contact us at info@mentrgram.com. Our team will address your queries promptly and transparently.
These terms are designed to ensure fairness and maintain trust in our platform. By proceeding with any transactions, you acknowledge and agree to the terms outlined above.
At Mentrgram, we offer digital mentorship services and do not engage in physical product shipping or delivery. Therefore, there are no physical shipping charges or delivery timelines associated with our services.
Instant Access: Once you have successfully booked a mentorship session, the service will be available immediately, based on the mentor's availability and the scheduled time.
Online Delivery: Mentorship sessions are conducted via video or voice calls through our platform, accessible through the app or website. You will receive a notification when your session is about to begin, and the mentor will connect with you directly at the scheduled time.
Session Availability: Mentorship sessions are available as one-on-one interactions, and the delivery is considered complete once the session has started.
The platform operates digitally, meaning all services (sessions, resources, materials) are delivered electronically, without any physical shipping requirements.
To ensure a smooth experience, users must have a stable internet connection, compatible device (smartphone, tablet, or computer), and access to the Mentrgram app or website.
If you encounter any technical issues during a session, please contact info@mentrgram.com for assistance
At Mentrgram, we are committed to providing a seamless experience for our users. If you need assistance with any part of the platform, whether it’s related to booking a session, technical issues, or account management, we are here to help.
Email Support:
For general inquiries, issues related to mentorship sessions, account management, or billing, you can contact us at info@mentrgram.com. Our support team is available to assist you with any concerns you may have.
In-App Support:
For quick assistance, you can access our Help & Support section directly within the app. Here, you’ll find answers to frequently asked questions (FAQs), Phone Support (Optional): If you require real-time assistance, we also provide phone support during business hours. You can reach us at +91 9926937333. Please note that phone support is available only for critical issues.
Email Queries: We aim to respond to all email inquiries within 24-48 hours.
Phone Support: During business hours [9 AM to 7 PM], we aim to resolve phone support issues immediately. If further assistance is required, we will provide a follow-up within 1-2 business days.
If you experience any technical difficulties, such as issues with logging into your account, accessing sessions, or experiencing connectivity issues during a mentorship session, please reach out immediately via one of the contact methods mentioned above.