At Mentrgram, we are committed to providing a seamless experience for our users. If you need assistance with any part of the platform, whether it’s related to booking a session, technical issues, or account management, we are here to help.
Email Support:
For general inquiries, issues related to mentorship sessions, account management, or billing, you can contact us at info@mentrgram.com. Our support team is available to assist you with any concerns you may have.
In-App Support:
For quick assistance, you can access our Help & Support section directly within the app. Here, you’ll find answers to frequently asked questions (FAQs), Phone Support (Optional): If you require real-time assistance, we also provide phone support during business hours. You can reach us at +91 9926937333. Please note that phone support is available only for critical issues.
Email Queries: We aim to respond to all email inquiries within 24-48 hours.
Phone Support: During business hours [9 AM to 7 PM], we aim to resolve phone support issues immediately. If further assistance is required, we will provide a follow-up within 1-2 business days.
If you experience any technical difficulties, such as issues with logging into your account, accessing sessions, or experiencing connectivity issues during a mentorship session, please reach out immediately via one of the contact methods mentioned above.