At Mentrgram, we strive to provide seamless mentorship services. By using our platform, you agree to the following terms regarding refunds and cancellations:

1. General Refund Policy:

   All purchases of mentorship sessions are final, and no refunds or exchanges are permitted once a session is completed. However, if a transaction results in a charge to your payment method without the delivery of services due to a technical error or other issue on our end (e.g., the session was not delivered or the mentor was unavailable), you may request a refund.

   Process for refunds

   To request a refund, email us at info@mentrgram.com or the email listed on our Contact Us page within 7 days of the transaction. Upon receipt of your email, we will investigate the issue. If it is confirmed that the service was not delivered, a full refund will be processed. Refunds will be credited to the original payment method used, typically within 7 working days of confirmation. Depending on your payment provider, it may take an additional 3-21 business days for funds to reflect in your account. Refunds are subject to applicable service charges and taxes.

2. Automatic Refund for Unaccepted Session Requests

   If a mentee requests a session at a specific time and the mentor does not accept the request at least 2 hours prior to the requested time, the session will be automatically cancelled, and a full refund will be issued to the mentee.

3. Non-Refundable Scenarios

   • Refunds will not be provided for sessions that appear under “Upcoming” section of the app or website [meaning upcoming sessions], regardless of attendance by the mentee.
   • No refunds will be issued for mentee-initiated cancellations or dissatisfaction with session content.
   • Refunds will not apply to changes in mentor availability communicated in advance.

4. Cancellations and Rescheduling

   • If you wish to cancel or reschedule a session, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled session may not be eligible for a refund or rescheduling.
   • If a mentor cancels a session, you may choose to reschedule the session.

For refund-related concerns or support, contact us at info@mentrgram.com. Our team will address your queries promptly and transparently.

These terms are designed to ensure fairness and maintain trust in our platform. By proceeding with any transactions, you acknowledge and agree to the terms outlined above.